Refund policy

We want you to be happy with your Desert Moon Botanicals order. If there is a problem with your purchase, please contact us at orders@desertmoonbotanicals.com so we can help.

Returns and Refunds

Due to the ingestible, topical and personal-use nature of our products, all product sales are final. We cannot accept returns or exchanges for herbal teas, tinctures, bitters, tonics, botanical oils, salves, lotions, sprays, mists or other apothecary products.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive the wrong item, contact us promptly at orders@desertmoonbotanicals.com.

Please include your order number, a description of the problem and photographs of the item and packaging when applicable. Once we review the issue, we will arrange an appropriate replacement or refund.

Sale items and gift cards are nonrefundable.

Classes, Workshops and Plant Walks

Classes, workshops and plant walks are subject to the cancellation and refund terms provided during registration. Those terms are separate from this product return policy.

Refunds

When a refund is approved for a damaged, defective or incorrect order, it will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at orders@desertmoonbotanicals.com.